At juan 365, your personal data is handled with care and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). This Privacy Policy explains exactly what information we collect when you use our platform, how we use it, who we share it with, and what rights you have as a Filipino player. Reading this page takes just a few minutes and gives you a clear picture of how your data is protected.
Last updated: January 2025
We only collect what we genuinely need to run a safe, fair, and enjoyable platform for Filipino players.
When you create an account on juan 365, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are at least 21 years old and legally permitted to participate in online gaming under Philippine law. We also collect a copy of a valid government-issued ID during the identity verification process, which is a regulatory requirement for all licensed online gaming platforms operating in the Philippines. Your registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes. You can update most of your account details at any time by logging in and visiting your profile settings.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment method, transaction reference numbers, and the amounts involved in each transaction. We do not store full card numbers or online banking credentials on our servers — payment processing is handled by regulated third-party payment providers who operate under their own data security standards. Transaction records are retained for a minimum period as required by Philippine financial regulations and may be reviewed by our compliance team in the event of a dispute or investigation. If you use an e-wallet such as GCash or Maya, we receive only the confirmation data necessary to credit your account. All financial data is transmitted over encrypted connections at all times.
We automatically collect certain technical and behavioural data when you use the juan 365 platform, including your device type, operating system, browser version, IP address, pages visited, session duration, and betting or gaming activity. This data helps us detect unusual account behaviour, prevent fraud, and ensure the platform performs reliably across all devices used by Filipino players. Usage data is also analysed in aggregate to improve our product features, fix technical issues, and understand which parts of the platform are most popular. We do not use this data to build individual advertising profiles or sell it to data brokers. Behavioural data linked to your account is retained for as long as your account remains active and for a reasonable period thereafter in line with our legal obligations.
Every piece of data we hold has a specific, legitimate purpose — here is a plain-language breakdown.
The primary reason we collect your data is to provide you with a working, secure, and enjoyable gaming experience on juan 365. Your account data allows us to authenticate your login, process your bets, credit your winnings, and handle your withdrawal requests accurately and on time. Technical usage data helps our engineering team identify and resolve performance issues before they affect your experience. We use aggregated, anonymised data to make decisions about new features, game categories, and platform improvements that benefit all Filipino players. Without this data, we simply could not operate a reliable platform — it is the foundation of everything we do.
juan 365 is required by Philippine gaming regulations to maintain robust anti-fraud and anti-money laundering controls, and your data plays a central role in meeting those obligations. We monitor account activity for patterns that may indicate fraudulent behaviour, account sharing, bonus abuse, or attempts to circumvent platform rules. Identity verification data is used to confirm that each account belongs to a real, eligible individual and that no player holds more than one account. In cases where suspicious activity is detected, we may be required to share relevant data with Philippine regulatory authorities or law enforcement agencies as part of our legal obligations. Compliance-related data processing is not optional — it is a condition of our operating licence and a protection for all players on the platform.
We use your gaming activity data to support responsible gaming initiatives, including monitoring for signs of problem gambling behaviour such as rapidly increasing bet sizes, extended uninterrupted sessions, or repeated attempts to reverse self-exclusion requests. If our systems flag a concern, our responsible gaming team may reach out to you directly with information about available support tools. You can also use your own account data to set deposit limits, session time reminders, or request a temporary or permanent self-exclusion at any time through the Responsible Gaming page. This use of your data is in your direct interest and is a core part of how juan 365 operates as a responsible platform. We will never use responsible gaming data to market additional products to you.
We use your contact details to send you transactional messages that are essential to your use of the platform — such as deposit confirmations, withdrawal status updates, password reset emails, and important account notifications. Where you have opted in, we may also send you information about promotions, new features, or platform updates that are relevant to your interests as a player. You can manage your communication preferences at any time from your account settings, and opting out of marketing messages will never affect your ability to use the platform or receive essential transactional notifications. We do not sell your contact details to third-party marketers. All communications from juan 365 will clearly identify us as the sender.
The Data Privacy Act of 2012 gives you meaningful control over your personal information. Here is what you are entitled to.
You have the right to request a copy of the personal data that juan 365 holds about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. To submit a data access request, contact our support team with your registered account details so we can verify your identity before releasing any information.
If any of the personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. You can update many details directly from your account profile, or contact our support team for changes that require manual review. We will process correction requests promptly and confirm once the update has been made.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that certain data must be retained for regulatory compliance purposes even after account closure, and erasure requests cannot override those legal obligations. We will inform you clearly of what can and cannot be deleted and the reasons why.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop using your data for that purpose immediately upon receiving your request. You may also object to other forms of processing where you believe our legitimate interests are overridden by your own rights and interests. All objection requests will be reviewed and responded to in writing.
Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. Portability requests are handled on a case-by-case basis and are subject to identity verification. Contact our support team to initiate a portability request and we will advise on what data is available in portable format.
If you believe that juan 365 has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so that we can attempt to resolve the matter directly and promptly. Details of how to reach the National Privacy Commission are available on their official government website.
juan 365 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited and necessary circumstances, and always with appropriate safeguards in place.
To process your deposits and withdrawals in Philippine pesos, we share the minimum necessary transaction data with our regulated payment processing partners, including local e-wallet providers and banking partners operating in the Philippines. These partners are contractually required to handle your data securely and may only use it for the specific purpose of processing your transaction. They are not permitted to use your data for their own marketing or to share it further without your consent. We review our payment partners regularly to ensure they maintain appropriate data security standards. If a payment partner changes, we will update this Privacy Policy accordingly.
As a licensed online gaming platform serving Filipino players, juan 365 is legally required to cooperate with Philippine regulatory bodies and law enforcement agencies when lawfully requested to do so. This may include sharing account information, transaction records, or identity verification data in connection with investigations into fraud, money laundering, or other criminal activity. We will only disclose data in response to a valid legal request and will not voluntarily share more information than is strictly required. Where permitted by law, we will notify affected players of any such disclosure. Our compliance with these obligations is non-negotiable and is a condition of our operating licence.
We work with a small number of carefully selected technology service providers who help us operate the platform — including cloud hosting providers, customer support software, and security monitoring tools. These providers act as data processors on our behalf and are only permitted to process your data according to our instructions and for the specific purposes we have engaged them for. All service providers are required to sign data processing agreements that include strict confidentiality and security obligations. We do not use advertising technology platforms that track your behaviour across other websites. Our technology partners are reviewed periodically to ensure ongoing compliance with our data protection standards.
Protecting your personal and financial data is one of our most important responsibilities as a platform trusted by Filipino players. juan 365 implements a range of technical and organisational security measures designed to prevent unauthorised access, accidental loss, or unlawful destruction of your data.
All data transmitted between your device and our servers is protected using industry-standard TLS encryption. Sensitive data stored on our systems, including identity documents and payment records, is encrypted at rest using strong encryption protocols. This means that even in the unlikely event of a system breach, your most sensitive information remains protected and unreadable to unauthorised parties.
Access to personal data within juan 365 is restricted on a strict need-to-know basis. Only staff members who require access to your data to perform their specific job functions are granted permission to view it, and all access is logged and audited. Our team members receive regular training on data protection obligations and the requirements of the Philippine Data Privacy Act to ensure that your information is handled responsibly at every level of the organisation.
We maintain continuous security monitoring systems designed to detect unusual access patterns or potential data breaches in real time. In the event of a confirmed data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes required by Philippine law. We also conduct regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.
We retain your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable Philippine law and regulatory obligations. When data is no longer needed and no legal retention requirement applies, it is securely deleted or anonymised so that it can no longer be linked back to you. You can request information about the specific retention periods applicable to your data by contacting our support team.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, reach out to our support team at [email protected]. You can also visit our FAQ page for quick answers, or check the Terms and Conditions for the full picture of how juan 365 operates. Ready to get started? Create your account today and join thousands of Filipino players already on the platform.